Senior Mobile Phone Repair Technician & Store Manager – Sydney CBD
Location: Mi-Territory – Queen Victoria Building (QVB), Sydney CBD
Type: Full-Time | Part-Time | Casual
Rate: $35+ per hour, depending on skills and experience
Bonus: Performance-Based Bonus Available
About the Role
We are looking for an experienced Senior Mobile Phone Repair Technician & Store Manager to join our team at Mi-Territory, located in the Queen Victoria Building (QVB), Sydney CBD.
This is a hands-on role combining technical repairs, customer service, retail sales and day-to-day store supervision.
The ideal candidate will have strong hands-on repair experience and technical skills, while also being confident in dealing with customers, supporting team members and assisting with the daily operation of a busy retail repair store.
Key Responsibilities
Device Repairs & Technical Support
- Diagnose and repair a wide range of smartphones, including iPhone, Samsung Galaxy and other Android devices
- Perform screen, battery, charging port, camera and other hardware repairs
- Diagnose and repair iPads and tablets, including Samsung Galaxy Tab, Lenovo and other brands
- Diagnose and repair MacBooks and Windows laptops
- Troubleshoot hardware and software issues accurately and efficiently
- Conduct thorough testing and quality checks before and after repairs
- Ensure repairs are completed to a high standard and within reasonable turnaround times
Store Supervision & Operations
- Assist with the day-to-day operation and supervision of the store
- Coordinate repair jobs and manage repair workflow and priorities
- Supervise, support and guide team members during daily operations
- Help allocate tasks and ensure jobs are completed efficiently
- Monitor repair quality and maintain excellent customer service standards
- Assist with stock control, inventory organisation and product displays
- Maintain a clean, organised and professional store environment
- Assist with opening and closing procedures when required
- Handle customer concerns and complaints professionally and work towards appropriate solutions
- Support management with general store operations and continuous improvement
- Take initiative and proactively identify tasks, issues and opportunities for improvement without constant supervision
Customer Service & Retail Sales
- Provide professional, friendly and efficient customer service
- Clearly explain device issues, repair options, pricing and estimated completion times
- Provide accurate repair quotes and recommendations
- Assist customers with mobile phone accessories and other retail products
- Identify customer needs and recommend appropriate products or services
- Help drive store sales while maintaining a genuine customer-focused approach
- Build positive relationships with customers and encourage repeat business
About You
To be successful in this role, you will have:
- Minimum 2 years of hands-on mobile phone/device repair experience
- Strong experience repairing iPhones and Android smartphones
- Strong diagnostic, troubleshooting and problem-solving skills
- Experience repairing iPads and other tablets is highly regarded
- Experience repairing MacBooks and Windows laptops is highly regarded
- Previous retail, supervisory or store management experience is highly regarded
- Fluent spoken English is essential
- Excellent communication and customer service skills
- Strong teamwork and leadership skills
- Confidence dealing with customers and resolving customer concerns
- A proactive, self-motivated attitude with the ability to take initiative
- Strong organisational and time-management skills
- Reliable, punctual and responsible
- Ability to work independently and as part of a team in a busy retail environment
- Mandarin or Cantonese language skills are highly regarded
What We Offer
- $35+ per hour, depending on skills and experience
- Performance-based bonus opportunities for achieving agreed KPIs and performance targets
- Full-time, part-time or casual opportunities
- Convenient QVB Sydney CBD location
- Friendly and supportive team environment
- Hands-on role combining technical repairs, retail sales and store management
- Opportunity to take on greater responsibility and grow with the business
How to Apply
If you are an experienced repair technician with strong technical skills, excellent customer service and the ability to help lead and support a retail team, we would love to hear from you.