Refunds & Returns
Last updated: June 2026
Please choose carefully. Refunds are not normally provided where you have simply changed your mind, made a wrong selection, or found the goods cheaper elsewhere.
Your rights under the Australian Consumer Law
We are not required to provide a refund or replacement if you change your mind.
You can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying it if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn't do what we said it would, or what you asked for, and can't be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase, for example your receipt or bank statement.
This reflects your rights under the Australian Consumer Law. For more information, contact the ACCC Infocentre on 1300 302 502 (accc.gov.au) or NSW Fair Trading on 13 32 20 (fairtrading.nsw.gov.au).
Need help with a return?
Bring your proof of purchase in-store, or contact us and we'll help sort it out.